Frequently Asked Questions



Trade Discounts
We offer discounts to interior designers, architects, commercial developers and the hospitality industry.

Placing Orders
Please contact us via email, phone or our contact form. We require a 60% deposit to secure an order and the final 40% before shipment.

Custom Orders
We offer customization within our range. Contact us to discuss further.

Lead Times
Generally 8-16 weeks—we'll provide an accurate window at the time of your order.

We ship worldwide and can provide quotes at your request.

We accept cheque, wire transfer and credit cards. Service fees may apply.

We offer a one year warranty for any mechanical defects or technical failures.

Return Policy
All deposits and final orders are non-refundable. Returns are not accepted due to the custom nature of our work.



We tailor our approach to the specific needs of each project. We take into consideration customer flow, fixture design and placement of decorative elements in order to transpose your brand identity into physical space.

Lead Times
We prefer a minimum of 8 weeks between the initial consultation to store launch. Contact us for discuss further.

We generally work between Vancouver, Toronto and New York City and are happy to refer contractors we've worked with in those cities. We do not provide general contracting services.

Millwork & Manufacturing
We fabricate in-house for all local projects in Vancouver. In other cities, all custom work is done through our trusted network of millworkers and fabricators.

We accept cheque, wire transfer and credit cards. Service fees may apply.